FAQ (Frequently Asked Questions)
On this page you will find our frequently asked questions. We kindly ask you to look here first before contacting Fotomuseum aan het Vrijthof with a general question. Perhaps your question can be found here and you will be helped quickly!
Can't find your question? Please feel free to contact us.
Is wearing a face mask mandatory in the Fotomuseum aan het Vrijthof?
No, wearing a face mask is not mandatory in the Fotomuseum aan het Vrijthof.
Do I have to reserve tickets in advance?
Reserving tickets online is optional, you can also buy your ticket(s) at our front desk.
I bought a ticket and I don't want to/can't come, do I get my money back?
You can book another time slot via firstname.lastname@example.org or the register at the front desk (in most cases there is enough availability to join in a different time slot), or you can contact us via email@example.com with a request to receive your money back. We will then contact you as soon as possible.
I bought a ticket at the wrong time, can I rebook my ticket?
You can contact us at firstname.lastname@example.org, informing us is all we need to make sure you still have access to the museum during another time. If this happens during the weekend when the museum can't be reached by phone or e-mail, explain your situation at the front desk and they will help you.
I can't find the PDF of the tickets I have reserved in my e-mails?
Check the spam box of your email inbox. Can't find the tickets there either? Please contact us via email@example.com.
Is the Museumkaart valid in the Fotomuseum aan het Vrijthof?
Yes, the museum card is valid in the Fotomuseum aan het Vrijthof. This gives you free access to our exhibitions. If, in exceptional circumstances, a surcharge applies for an exhibition, this will be indicated on our website in good time. For the exhibition Survivors: Faces of Life after the Holocaust there is a surcharge of 2,50, which can be paid at our front desk.
Can I buy the Museum Jaarkaart in the Fotomuseum aan het Vrijthof?
The Museum Jaarkaart cannot be purchased in the Fotomuseum aan het Vrijthof. For more information about the points of sale and conditions, see www.museumkaart.nl.
Can I visit the museum with a CJP pass?
Yes, we accept the CJP pass. You can visit the museum with a discount, the rates can be found here.
Is the Bankgiroloterij VIP card / Vriendenpas valid at the Fotomuseum aan het Vrijthof?
As a default the Bankgiroloterij VIP / Vriendenpas card is not valid at the Fotomuseum aan het Vrijthof.
However, during some exhibitions we do accept the Vriendenloterijkaart, for example during the Humberto Tan exhibition you can visit the museum using your Vriendenpas.
I am disabled. Do I have to pay entrance? Does my companion have to pay an entrance fee?
Yes, disabled people pay the regular entrance fee in the Fotomuseum aan het Vrijthof. companions of disabled people also pay the regular entrance fee. If you are a disabled person, and you are physically unable to visit the museum by yourself and you need a companion to make a visit, we can make an exception to this rule and let your companion in without charge. We ask you to contact us before your visit.
Can I rent or borrow a wheelchair at the Fotomuseum aan het Vrijthof?
No, unfortunately we do not have a wheelchair available for rental or loan.
What are the opening hours of the Fotomuseum aan het Vrijthof?
We are open Tuesday to Sunday between 10am - 5pm. You can find our opening hours here.
Can I pay with cash at the Fotomuseum aan het Vrijthof?
The Fotomuseum aan het Vrijthof has only been accepting payments by debit/credit card for several years now. This has to do with the safety of our employees. We like to guarantee the safety of the volunteers who work at our desk as much as possible. In addition, it makes the financial settlement easier for us as a private museum. We receive no government subsidy and therefore work with limited budgets and therefore also limited means and staff members.