FAQ (Frequently Asked Questions)

On this page you will find our frequently asked questions. We kindly ask you to look here first before contacting Fotomuseum aan het Vrijthof with a general question. Perhaps your question can be found here and you will be helped quickly!

Can't find your question? Please feel free to contact us.

Is wearing a face mask mandatory in the Fotomuseum aan het Vrijthof?
No, wearing a face mask is not mandatory in the Fotomuseum aan het Vrijthof. 

Do I have to reserve tickets in advance?
Tickets do not need to be reserved online. There is enough space to keep in mind the 1.5 meters distance according to the current corona measures and to visit the museum safely.

I bought a ticket and I don't want to/can't come, do I get my money back?
You can book another time slot via info@fotomuseumaanhetvrijthof.nl or the register at the front desk (in most cases there is enough availability to join in a different time slot), or you can contact us via info@fotomuseumaanhetvrijthof.nl with a request to receive your money back. We will then contact you as soon as possible.

I bought a ticket at the wrong time, can I rebook my ticket?
You can rebook your time slot via info@fotomuseumaanhetvrijthof.nl or ask help at our front desk. In most cases there is enough availability to join in another period.

I can't find the PDF of the tickets I have reserved in my e-mails?
Check the spam box of your email inbox. Can't find the tickets there either? Please contact us via info@fotomuseumaanhetvrijthof.nl.

Which corona measures have been taken in the museum?
A splash screen has been installed at the counter.
The toilets, banisters, door handles and elevator buttons are cleaned extra.
Only contactless payment is possible.

In addition, the following national corona rules apply:

- Stay home if you have one of the following complaints: if you have a cold, runny nose, sneezing, sore throat, mild cough, fever (38 C° and higher).
- Stay home safely if you or someone in your household has a fever (38 C° and higher) and/or shortness of breath, until everyone is free of complaints for at least 24 hours.
- Wash your hands regularly.
- Cough and sneeze into the inside of your elbow.
- Use paper tissues to blow your nose and then throw them away.
- Avoid physical contact; don't shake hands.

Is the Museum Jaarkaart valid in the Fotomuseum aan het Vrijthof?
Yes, the museum card is valid in the Fotomuseum aan het Vrijthof. This gives you free access to our exhibitions. If, in exceptional circumstances, a surcharge applies for an exhibition, this will be indicated on our website in good time. For the exhibition Survivors: Faces of Life after the Holocaust there is a surcharge of 2,50, which can be paid at our front desk.

Can I buy the Museum Jaarkaart in the Fotomuseum aan het Vrijthof?
The Museum Jaarkaart cannot be purchased in the Fotomuseum aan het Vrijthof. For more information about the points of sale and conditions, see www.museumkaart.nl.

Can I visit the museum with a CJP pass?
Yes, we accept the CJP pass. You can visit the museum with a discount, the rates can be found here.

Is the Bankgiroloterij VIP card / Vriendenpas valid at the Fotomuseum aan het Vrijthof?
No, the Bankgiroloterij VIP / Vriendenpas card is not valid at the Fotomuseum aan het Vrijthof.

I am disabled. Do I have to pay entrance? Does my companion have to pay an entrance fee?
Yes, disabled people pay the regular entrance fee in the Fotomuseum aan het Vrijthof. companions of disabled people also pay the regular entrance fee. If you are a disabled person, and you are physically unable to visit the museum by yourself and you need a companion to make a visit, we can make an exception to this rule and let your companion in without charge. We ask you to contact us before your visit.

Can I rent or borrow a wheelchair at the Fotomuseum aan het Vrijthof?
No, unfortunately we do not have a wheelchair available for rental or loan.

What are the opening hours of the Fotomuseum aan het Vrijthof?
We are open Tuesday to Sunday between 10am - 5pm. You can find our opening hours here.

Can I pay with cash at the Fotomuseum aan het Vrijthof?
The Fotomuseum aan het Vrijthof has only been accepting payments by debit/credit card for several years now. This has to do with the safety of our employees. We like to guarantee the safety of the volunteers who work at our desk as much as possible. In addition, it makes the financial settlement easier for us as a private museum. We receive no government subsidy and therefore work with limited budgets and therefore also limited means and staff members.